FAQ
How are your products made? Every t-shirt is made to order. Once you place an order, our printing partner (Gelato) prints the design directly onto the garment before shipping it to you.
Can I modify or cancel my order? Orders can be modified or canceled within a short window (typically 1 to 2 hours) after placement before production begins. Contact us immediately if you need a change.
How do I track my order? Once your t-shirt is printed and shipped, you will receive a tracking link via email.
What form of payment do you accept? Payments can be made via secure checkout through any major credit card, Apple Pay, or Shop Pay.
Will I have to pay for shipping? Standard orders add a flat $4.99 shipping fee; however, shipping is Free on orders of $75.00 or more.
When should I expect my order? Production typically takes 2 to 7 days, and shipping takes an additional 2 to 4 days depending on your location. You should realistically expect your order between 7 and 10 days of order placement, with some received in as little as 5 days and others within 14 days.
Where will my order ship from? We work with an on-demand fulfillment company (Gelato) with facilities nationwide.
Do you ship to all 50 US states? Yes, we ship nationwide to all 50 US states.
Why did I only receive part of my order? If you ordered multiple t-shirts or in bulk, they may ship from various production facilities and arrive in separate packages.
Can I request a custom design or bulk order? Yes! Please send us a message via our contact page with your ideas, quantities, and additional details, and we will let you know if/how we are able to accommodate.
How do the shirts fit? We use standard retail-fit blanks (Gildan 64000 and Gildan 5000). Please check the detailed size chart on each product page before ordering, and please keep in mind that these shirts typically run big. Care instructions are also included on each product page.
Please refer to our detailed Refund Policy at the bottom of the page for any questions regarding returns, exchanges, and refunds.
Any other questions or concerns, please reach out via the Chat feature or email: info@myballertees.com.